pk 99 Privacy Policy

1 Introduction and Scope

Welcome to the pk 99 platform. This Privacy Policy ("Policy") sets out what information we collect from you when you use our website, mobile application, and related services, how that information is processed, and what your rights are.

This Policy applies to all pk 99 services — casino games, sports betting, the VIP programme, and customer support are all covered. By using our services, you agree to the terms of this Policy. Reading our Terms and Conditions will give you a clearer picture of the overall framework for using the service.

2 What Information We Collect

pk 99 collects various types of information to provide its services. This information comes from two sources — what you provide directly and what is collected automatically.

2.1 Information You Provide

• Full name and date of birth (for age verification — accounts cannot be created by anyone under 21)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transactions — full numbers are not stored)
• Bank account details (for bank transfers)
• Messages and complaints submitted to customer support

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and connection time
• Your activity on the platform — which pages you visited and how long you stayed
• Login and logout times
• Data from cookies and similar technologies

3 How We Use Your Information

pk 99 uses the information it collects only for the specific purposes listed below. No information is used outside these purposes.

1. Account creation and management: To handle registration, login, and account security.
2. Identity verification: To confirm a user's age and identity, and in particular to ensure no one under 21 can create an account.
3. Financial transactions: To process deposits and withdrawals safely via bKash, Nagad, Rocket, Upay, and bank transfer.
4. Customer support: To resolve your questions and issues via live chat and email.
5. Fraud and scam prevention: To detect suspicious activity and protect all users.
6. Service improvement: To analyse the user experience and improve the platform.
7. Responsible gaming: To monitor gaming behaviour, identify harmful patterns, and provide support where needed.
8. Relevant notifications: To keep you informed of important account-related updates.

pk 99 never sells your personal information to third parties for commercial purposes.

4 Sharing and Disclosure of Information

Your information may be shared only in limited and specific circumstances, and only with the parties listed below:

4.1 Service Provider Partners

Necessary information may be shared with selected technology partners for payment processing, technology infrastructure, and customer support. These partners are bound by data confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

If pk 99 is required to disclose information by a court order or applicable law in Bangladesh, it is obliged to do so. In such cases, only the minimum necessary information is disclosed.

4.3 Fraud Prevention

Information may be provided to relevant authorities in cases of suspected serious fraud or money laundering. This measure is taken to protect all users.

5 Data Security Measures

pk 99 uses industry-standard technical and organisational measures to protect your information. All data exchanged on the website and app is secured via SSL encryption. Payment information is stored in encrypted databases and regular security checks are carried out.

• SSL/TLS encryption — on all data transfers
• Password hashing — no password is stored in plain text
• Two-factor verification (OTP) — on login and transactions
• Access controls — only authorised staff can access specific data
• Regular security audits and vulnerability testing
• Data backup and recovery systems

Complete security on the internet can never be guaranteed. You are therefore advised to keep your account password safe and to be careful about logging in on unfamiliar devices.

6 Cookie Policy

pk 99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve service quality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preference and other settings.
• Analytical cookies: To understand how users interact with the platform — used to improve the service.

Most browsers allow you to disable or delete cookies. However, some services may not work correctly if you do so.

7 Data Retention Period

pk 99 retains your information for as long as your account is active or as long as is necessary to provide the service. After an account is closed, certain information may need to be retained for a set period to meet legal obligations or resolve disputes.

• Financial transaction records — for a set number of years as required by applicable law
• Identity verification documents — for a set period after account closure
• Customer service records — until case resolution is confirmed
• Analytical data — generally in anonymised form

Once the retention period ends, information is securely deleted or anonymised.

8 Your Rights

As a pk 99 user, you have the following rights regarding your personal information:

• Right to access: You can ask to see what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though if legal obligations exist, it may not be possible to delete all data.
• Right to object to processing: You can object to your information being used for a specific purpose.
• Right to data portability: You can request a copy of your information in a specified format.

To exercise any of these rights, contact our customer support team. We offer 24/7 live chat and email support in Bengali and English. Our Responsible Gaming page has more information on user protection.

9 Protection of Minors

pk 99's services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under 21. An age verification process is followed at the time of registration.

If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

10 International Data Transfers

Some of our technology partners operate outside Bangladesh. Contractual protections are always ensured for any data transfer, and the receiving party is required to maintain equivalent protections to those in this Policy.

International data transfers are kept to a minimum and are only carried out where essential for providing the service.

11 Third-Party Links and Services

The pk 99 platform includes some third-party game providers (such as PG Soft, Pragmatic Play, Evolution, JILI, and others) who operate games through their own technology. These providers have their own privacy policies. pk 99 is not responsible for the data collection practices of these third parties.

You are advised to read the privacy policy of any third-party service before using it. General questions about our platform can be answered on the FAQ page.

12 Changes to This Policy

pk 99 may update this Privacy Policy from time to time. Users will be notified of significant changes by email or via a notification on the platform.

The "Last Updated" date at the top of the Policy always indicates the date of the most recent change. Continuing to use the service after an update will be taken to mean that you have accepted the revised Policy.

To learn more about pk 99, you can read our About Us page.

13 Contact and Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our customer support team. We are always ready to assist in Bengali and English.