pk 99 Responsible Gaming
Gaming is entertainment — not a livelihood. pk 99 wants every player to understand their limits and play with enjoyment and safety.
We Strictly Enforce Age Limits
All casino and betting activities at pk 99 are for persons aged 21 and above only. Minors are not permitted to open accounts or make deposits. We urge parents and guardians to monitor their children's and teenagers' online activity.
Gaming Limits and Awareness
Online casino and sports betting is a legitimate form of entertainment, but when it goes out of control it can cause problems for family and personal life. pk 99 believes responsible gaming is not just a rule — it is our commitment to every player. Before using the platform, every user should read the Terms and Conditions, as they explain in detail how to manage your account and set limits.
It is not reasonable to expect guaranteed income from gambling or betting. The outcome of every game is entirely random and based on chance. Only play with money you can afford to lose without it affecting your daily life. Betting with borrowed money or by breaking into savings is never a wise decision.
Under pk 99's Privacy Policy, players' personal information is kept secure and no sensitive information related to responsible gaming is shared with third parties. Any request to self-exclude or set limits on your account is kept strictly confidential.
Ask yourself a few questions while playing: Am I playing for entertainment, or to relieve stress? Am I placing larger bets to recover losses? If these questions feel uncomfortable to answer, take a pause and seek support.
Self-Limit Setting Tools
Deposit Limit
Set a limit on how much you deposit per day or per week. Once a limit is set, it cannot be increased before that period ends.
Deposit LimitLoss Limit
Decide the maximum amount you are willing to lose within a set period. When the limit is reached, the session will end automatically.
Loss LimitSession Time Limit
Set a time limit for how long you play in one session. When the time is up, a warning or break prompt will be shown.
Session LimitCool-Off Period
Temporarily suspend your account for a few days or weeks. During this time, logging in or making deposits will not be possible.
Temporary BreakSelf-Exclusion
If you want a complete long-term break, use self-exclusion. It starts from a minimum of 6 months and the account cannot be reopened during this period.
Self-ExclusionReality Check
At regular intervals, a summary of your total playing time and wins and losses is shown, so you can make informed decisions.
Play SummaryTo use these tools, contact pk 99's 24/7 live chat or email support. The team provides assistance in both Bengali and English. Visit the FAQ section for answers to common questions — it covers the limit-setting and self-exclusion process in detail.
Do Not Ignore These Signs
Problem gaming develops gradually. If any of the signs below appear in you or someone close to you, take them seriously.
- Repeatedly betting more money to recover losses — this is called "chasing losses" and is an early sign of addiction.
- Hiding the amount you play from family or friends, or lying about it.
- Betting with money set aside for food, rent or debt repayment.
- Feeling restless or irritable when not playing, and constantly thinking about betting.
- Spending long hours playing while neglecting work, studies or family responsibilities.
- Taking loans or borrowing money from others in order to bet.
- Becoming very upset after a loss or being unable to control anger.
pk 99's Responsible Gaming Pledge
What we do to protect players
- Accounts are opened only after age verification
- Limit-setting tools are available free of charge
- Self-exclusion requests are processed promptly
- The team alerts players when suspicious gaming patterns are detected
- The support team responds in Bengali 24/7
Your responsibilities as a player
- Keep only one account in your own name
- Set a budget before you play and stick to it
- Avoid placing large bets on impulse
- Do not share your account details with anyone
- Do not hesitate to seek help if you have a problem
Where to Find Support
pk 99 Live Chat
Contact us directly via chat 24 hours a day, 7 days a week. The team responds quickly in Bengali and can help process any limit or self-exclusion request.
Email Support
Contact us by email for detailed written queries. The pk 99 support team replies to emails in both Bengali and English.
Family and Loved Ones
Talk openly with family or trusted friends. The people around you are best placed to help you make the right decisions.
Professional Advice
If you feel addicted or under mental stress, see a professional psychologist or counsellor. Mental health services in Bangladesh are more accessible now than before.
Contact Us for Support
If you or someone you know is struggling to control their gaming, the pk 99 support team is ready to help directly. Contact us via 24/7 live chat or email:
Simple Habits for Safe Gaming
Set a budget for yourself before you start playing and stick to it. When depositing via bank transfer or through bKash, Nagad, Rocket or Upay, keep in mind that the minimum deposit is ৳200. Make each deposit decision consciously, not on impulse.
Think of gaming like any other form of entertainment — such as going to the cinema or eating out. Set a fixed amount each month, and when it runs out, take a break for that month. Put your winnings aside rather than betting everything again.
Take regular breaks. Playing for long stretches without a break reduces your ability to make good decisions. Take at least a 10–15 minute break every hour and spend time on other activities or hobbies outside of gaming.
Never play under the influence of alcohol or medication. Judgment is impaired in such a state and the risk of making serious mistakes increases. Similarly, avoid betting when you are under mental stress or going through a difficult time.